Marchwinski, Theresa and Karen Mandziuk Technical Communication Online 2000
Abstract:
This article focuses on cross-functional teams in software development environments. While very formal approaches to cross-functional teams exist, this article focuses on less formal approaches based on existing literature and case studies. Technical communicators are ideal candidates for implementing cross-functional teams on an informal level. Because of this, they can also be excellent catalysts for initiating formal cross-functional approaches in their organizations, even if their organizations have never used cross-functional teams before.
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