The Technical Communicator's Role in Initiating Cross-Functional Teams
http://www.ingentaconnect.com/content/stc/tc/2000/00000047/00000001/art00006
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  peer-reviewed

Marchwinski, Theresa and Karen Mandziuk
Technical Communication Online
2000

Abstract:

This article focuses on cross-functional teams in software development environments. While very formal approaches to cross-functional teams exist, this article focuses on less formal approaches based on existing literature and case studies. Technical communicators are ideal candidates for implementing cross-functional teams on an informal level. Because of this, they can also be excellent catalysts for initiating formal cross-functional approaches in their organizations, even if their organizations have never used cross-functional teams before.