Knowledge Management and Pharmaceutical Development Teams: Using Writing to Guide Science
http://www.ingentaconnect.com/content/stc/tc/2000/00000047/00000001/art00003
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Bernhardt, Stephen A. and George A. McCulley
Technical Communication Online
2000

Abstract:

This article introduces a way of working with drug development teams that relies on writing as a key development activity. The work of cross-functional teams in pharmaceutical research and development can be guided by the use of tools normally thought of as 'writing' tools. Writing can be used intentionally to help teams develop their thinking, identify and respond to troublesome issues, and develop project documentation efficiently. The article introduces the use of a 'seed document' (one step in a systematic, wholly collaborative, document development process) to establish a conceptual knowledge bank for a development team, and demonstrates how complex documentation can flow naturally out of the evolving seed document. The authors argue that structured writing can help team members, who have varying perspectives and expertise, engage in substantive conflict and reach consensus on team responses to difficult issues.