Communication in Cross-Functional Teams: An Introduction to This Special Issue
http://www.ingentaconnect.com/content/stc/tc/2000/00000047/00000001/art00002
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  peer-reviewed

Smart, Karl L. and Carol M. Barnum, eds.
Technical Communication Online
2000

Abstract:

The importance of teams has grown during the past decades as increasing numbers of organizations have turned to collaborative models of work. The emphasis on 'cross-functional' reflects the growing complexity of today's work, where no single individual or job function possesses sufficient knowledge or skill for developing or maintaining innovative products and services. One of the biggest challenges of teams is developing patterns of effective communication. As with all processes and practices in the workplace, communication within cross-functional teams must be examined, discussed, and taught explicitly for such teams to succeed. The articles in this issue provide insights into the communication challenges facing individuals working in teams in today's workplace. In addition, the issue discusses a variety of tools and techniques for improving communication and efficiency within teams and the quality of work produced.