Global Issues, Local Concerns
http://www.ingentaconnect.com/content/stc/tc/1999/00000046/00000002/art00003
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Hoft, Nancy L.
Technical Communication Online
1999

Abstract:

This introduction previews the articles in this special issue and argues that developing information products for a global audience forces us to confront differences of language, culture, and experience. It also maintains that open and global collaboration strategies offer our best approach to “dealing with difference.”