Teaching Documentation Writing: What Else Students—and Instructors—Should Know
http://www.ingentaconnect.com/content/stc/tc/1998/00000045/00000001/art00005
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  peer-reviewed

Boiarsky, Carolyn and Michael Dobberstein
Technical Communication Online
1998

Abstract:

A course in computer documentation writing needs to provide instruction in problem-solving skills as well as help students learn to transfer their knowledge and processes from one task to another if it is to truly prepare students for working in the constantly-changing environment of the computer field. Purdue University Calumet has developed a unique, complex course that, in addition to providing instruction in the conventions and the rhetorical context in which manuals are written, provides students with the content and procedural knowledge, problem-solving strategies, and desktop publishing skills they need to adapt to the evolving nature of this field.