The DuPont Experience: Strategic Planning for Information Design and Development Organizations
http://www.ingentaconnect.com/content/stc/tc/1997/00000044/00000004/art00007
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Breuninger, Charles L.
Technical Communication Online
1997

Abstract:

In this discussion, I examine the strategic planning experience of the Information Design and Development organization in DuPont External Affairs. It describes why we undertook our strategic planning initiative, the process we used, the logistics involved in preparing for and carrying out the process, and the results of our work.