Design Teams and the Web: A Collaborative Model for the Workplace
http://www.ingentaconnect.com/content/stc/tc/1996/00000043/00000004/art00006
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  peer-reviewed

Wambeam, Cynthia A. and Robert Kramer
Technical Communication Online
1996

Abstract:

Formal corporate models that standardize collaborative processes into rigid templates and flow charts can actually become anti-collaborative and isolate team members from each other. This divisionary effect is particularly problematic for World Wide Web hypertexts, which often require on-going, dynamic collaborations between professionals with diverse specializations. In this article, we examine collaborative processes through theory and two Web project team interactions: one that reflects a failed formal process model, and one that represents a more successful dialogic model. Because dialogic models are non-formal and inherently adaptable, they are thus stronger process models for collaboration, particularly for Web design projects.