Redefining Written Products with WWW Documentation: A Study of the Technical Writing Process at a Computer Company
http://www.ingentaconnect.com/content/stc/tc/1996/00000043/00000004/art00005
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  peer-reviewed

Beason, Gary
Technical Communication Online
1996

Abstract:

This paper examines how writers used the World Wide Web to create and change documents, and how changing documentation challenged the production models and processes at a supercomputing company.