Technical Assistance for Writers in the Workplace: Some Heuristic Uses of Professional Writing Techniques in a Multiauthor Writing Process
http://www.ingentaconnect.com/content/stc/tc/1996/00000043/00000001/art00003
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  peer-reviewed

Baker, Linda
Technical Communication Online
1996

Abstract:

Linda Flower's work serves as the basis for devising writing technical assistance in three case studies of multiauthor reports. One major barrier to audience-based writing, planning—and, hence, producing readable text—is the writer-based structure embodied in a project's work program. Writing technical assistance can help displace this structure by various means, including collaborative writing. But the interaction between the two activities basic to writing—creating specific audience-based goals and devising a new hierarchical structure for content knowledge—remains unclear in theory and in practice.