Modeling Information for Three-Dimensional Space: Lessons Learned from Museum Exhibit Design
http://www.ingentaconnect.com/content/stc/tc/2001/00000048/00000001/art00009
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  peer-reviewed

Carliner, Saul
Technical Communication Online
2001

Abstract:

Perhaps these concerns sound familiar: visitors complain that they cannot find information of interest. One observes, 'I know there's information about that type of robotics here, but darned if I can find it;' visitors enter the site but don't stay particularly long. Some might even express an interest in the subject; let's say it's modern art. But they leave almost as quickly as they enter without paying much attention to the artwork that the designers painstakingly displayed; other visitors spend hours at the site but never seem to notice particular sections. For example, a visitor might be thoroughly familiar with the content on radios but oblivious to the section on industrial hardware. These observations could describe visitors to Web sites. Actually, these observations describe museum visitors. The connections between the two are discussed in this article.