Handling Tough Situations: The Art of Buying Time
http://www.ieeepcs.org/tt2.html

Reimold, Cheryl
IEEE PCS
2000

Abstract:

We have discussed the advantages of attacking tough situations not all at once but in four phases: (1) minimal immediate response, aimed at buying time; (2) realistic preparation based on a complete scenario; (3) problem-solving discussion focused on reaching an agreement; and (4) follow-through to ensure that agreements are carried out. The main argument for this approach is simple: to be persuasive, you need good arguments; when you are surprised and upset, you can't think of your best arguments; therefore, whenever possible, give yourself time to calm down, think, and prepare properly.