Finally: Progress in Internet Client Design
http://www.useit.com/alertbox/20000430.html

Nielsen, Jakob
Alertbox
2000

Abstract:

There has been no progress in client software for the last seven years: Mosaic defined the Web feature set in 1993, and since then there has only been more fancy page layouts, no better user interfaces. This sorry picture is finally changing. Several recent software products have introduced specialized applications with better user interfaces for special-purpose use. And there is even a new browser out with improved user control.