The WAP Backlash
http://www.useit.com/alertbox/20000709.html

Nielsen, Jakob
Alertbox
2000

Abstract:

The WAP Backlash has started in Europe: Most speakers at last week's NetMedia 2000 conference in London proclaimed WAP a temporary aberration that delivers substandard services. British and continental newspapers are full of stories about WAP phones that don't work and services that are difficult to use. Many commentators point out the simple fact that since you have a phone in your hand, most tasks are faster to perform by simply placing a voice telephone call than by using WAP.