How Much Information?
http://dx.doi.org/10.3998/3336451.0006.204
  peer-reviewed

Dilger, Bradley
Journal of Electronic Publishing
2000

Abstract:

Bradley Dilger writes that making computers 'easy' may also make them less useful. 'Ease is never free: its gain is matched by a loss in choice, security, privacy, health, or a combination thereof,' he says. He urges professors to understand the inimical effects of ease and explore pedagogical practices that can counter those effects.